Data Controller
Our Company, BIOAGROS S.A., (https://bioagros.gr/), hereinafter referred to as “Company”, “we”, or “us”, situated in Kria Vrisi, Pella and specializing in the processing and trading of organic products, in compliance with the EU General Data Protection Regulation 679/2016, Chapter III, Article 13, wishes to inform you of the nature and use of the personal data we collect from you during your visit on our premises or in our website.
Principles relating to processing of personal data
Personal data shall be:
- processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);
- collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; (‘purpose limitation’);
- adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);
- accurate and, where necessary, kept up to date (‘accuracy’);
- kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’);
- processed in a manner that ensures appropriate security of the personal data (‘integrity and confidentiality’).
Personal data processed
The term “Personal data” refers to all information pertaining to any individual directly or indirectly identifiable. Such information includes:
- Identity data: first name, surname, VAT number, Personal ID or Passport number, etc
- Contact details: residential address, email address, home phone number.
- Payment data: bank accounts for payments.
- Recruitment data: full name, personal email, telephone number, education and work history details featured in the curriculum vitae.
Personal data collection
In addition to our personal contact with clients, consumers, suppliers and partners, we collect personal data during your visit to our website through the Contact Form where you enter your name, email and personal message, through your participation in competitions where you enter your email, contact phone number and your first name and surname, or by other means of correspondence such as email, fax and phone orders.
The personal data that you provide us when you fill in contact forms, by phone, email or social media, are used exclusively for processing your request; you are interested in our products/services. Such reasons may be:
- Information we receive from the use of our products and services (e.g. subscription to our newsletter, registration in the company's B2B system)
- You have requested information (e.g. filling in the questionnaire in the Personal Habits Profile of BioAgros at: https://www.bioagros.gr/index.php/bio-joy/personal-habits
- Contacting a consumer due to a defective product
- You wish or want to attend one of our events.
- For your participation in competitions through our website (e.g. https://www.bioagros.gr/bio-joy) and BioAgro's social media.
- You have expressed your interest in working with us.
- As a representative of the organisation where you work.
- When you subscribe to our YouTube channel https://www.youtube.com/@bioagross.a.7969).
- Through the CCTV system when you enter our premises
Also, by accepting “cookies”, data such as the browser version, computer model, operating system, internet service provider and other such technical information may be automatically collected. In addition, we may store various information regarding your preferences or prior visits to our website, country, city, time zone, language. Website visitors could modify their browser settings so that they receive warnings about the kind of “cookies” used as well as the option to block them.
If you choose to apply for a job with us at
Furthermore, our premises are equipped with cameras, without sound, to protect our employees, partners, customers and visitors as well as our assets from intruders. Outdoor cameras observe our grounds only. Indoor cameras cover our production and warehouse areas for the security of our employees and our goods. CCTV warning signs are visible to all employees and visitors. Surveillance footage remains stored for up to 15 days, and then the records are deleted unless material is requested by the Authorities or following our own request to state security authorities to detect illegal or malicious actions in our facilities.
What is the purpose of processing your personal data?
The Company and / or third parties acting on our behalf do so for the sole purpose of trading organic products.
With your permission only, we will use your personal data for your participation in competitions, for upcoming events and promotions that may appeal to you, to be able to inform you about new products/services, for your payment, for our response to your message, for the systems of our website, or to fill jobs.
The Company guarantees that your personal data shall not be used for any purposes other than the ones outlined in this Policy without your prior notice or approval.
The personal data you enter in our contact form facilitate our communication and our response to your message.
Legal grounds for data processing
For processing your data as described above, we rely on the following legal bases:
- Contractual: your personal data are processed per your request within the scope of our contract.
- Consensual: processing of your personal data requires your free, explicit and written or telephone consent and only to the extent necessary in the context and the timeframe of the occasion.
- Legal obligations: when required to comply with our legal obligations (e.g. labour or tax legislation)
- Legitimate interests: the processing is necessary for the purposes of our legitimate interests or those of third parties, unless such interests are overridden by your interests or fundamental rights and freedoms that impose the protection of your personal data.
Personal data recipients
The Company ensures lawful and appropriate use of personal data and prevents any unauthorized access. In the course of providing the requested service and always within the limits set forth by law, we share your personal data with:
a) Our personnel, who are bound by strict confidentiality agreements.
b) External partners - service providers to whom the tasks of management, maintenance and/or upgrading of the computer software, video surveillance systems and other electronic systems of the Company have been entrusted for the safer and more efficient provision of services, who are bound to comply with data security and confidentiality by relevant written contracts.
c) External partners - Data Protection Officer, Broker, Lawyer, Accountant, Quality Systems Consultants, Occupational Physician who are contractually committed for the safekeeping and the confidentiality of the data.
d) Public authorities in situations prescribed by law, court rulings, and dictates for compliance.
e) Financial institutions or other payment facilitators, in cases you are using them to make payments to us. We may also exchange information with financial intermediaries in case we deem it necessary to prevent fraud.e)
f) Business affiliates who have been assigned the safe and legal transportation of the products to our customers and who are contractually obligated to keep your personal data safe and secret.
Your legal rights
If not prevented by preceding legal or regulatory mandates or issued court rulings, we are obligated to submit to you, and you are entitled to:
a) Acquire a copy of your data which we have collected and processed.
b) Demand the amendment of any incorrect data.
c) Deny the processing of your data or restrict their use.
d) Demand deletion of the data.
e) Rescind your consent for processing.
f) Require that we transfer or transmit the data to a third party of your choice.
What is the retention period for your personal data
Your personal data are physically stored in a secure place with controlled access for as long as it is necessary in order to serve the purposes for which we collect them and for the duration of our cooperation, unless legal issues demand that we maintain the data for a specific period before destroying them or if the Company retains the data for its own rights of advocacy in judicial or regulatory matters. Where your personal data is provided based on your consent, e.g. in our registration forms, it will be deleted upon withdrawal of your consent unless otherwise provided by tax authorities or for any legal claims.
Transfer to third countries
In the event of your personal data transference to a third country, the Company has taken all appropriate measures of protection and has ensured that your data is being transferred to countries that offer adequate protection by EU standards.
Ownership - Intellectual and Industrial Property Rights
Our website’s contents, featuring trademarks, pictures, graphics, photographs, text, etc., constitute property on which we have full and exclusive ownership, except for those that belong to third parties, and are protected by national, European, and international laws. Their appearance on our web page does not constitute allowance to use and does not relinquish our rights in any way. The publication, reproduction, transfer, transmittance, distribution, presentation, and any other misappropriation of the contents of this site as well as the use of any service or part of our services anywhere and anyway for commercial exploitation or other purposes without our expressed consent is strictly forbidden.
Declaration of Disclaimer of the Company
The content of the Website is provided "as is" and BIOGROS S.A. does not provide any warranty, express or implied, regarding the completeness, accuracy, timeliness, merchantability, non-infringement or suitability of this content for any use, application or purpose. Our Company under any circumstances, including negligence, shall not be liable for any form of damage suffered by the visitor/user of the pages, services, options and contents of the Website which he/she undertakes on his/her own initiative and with knowledge of these terms.
Also, the company does not guarantee that the pages, services, options and contents will be provided without interruption, without errors, that errors will be corrected or that answers will be given to all questions posed to it. Similarly, the Company does not guarantee that the Website or any other related website or the servers through which the content is made available to visitors/users will be provided free of "viruses" or other harmful components. The cost of any corrections or services is borne by the visitor/user and in no case by our Company.
Disclaimer of liability for the use of links to third-party websites
Our web pages allow you to access other websites via electronic links. These links have been properly placed for the sole purpose of facilitating ease of use. The pages you are redirected to may be subject to different terms of use. We deny all responsibility for their truth of content and protection of privacy. The user entering these sites assumes full responsibility.
Social Media Contest Terms and Conditions
Each contestant is entitled to one entry only. To be valid, the entry must be submitted strictly during the contest. Prizes are personal and may not be exchanged with cash or other items. Our Company will bear the shipping costs. Winners for social media contests will be notified by the account they use and accordingly, winners of contests through our website will be notified by sending email to their email address. If, for any reason, the winner cannot be contacted within 24 hours following expiration of the contest, the contest shall be repeated. Winners consent to the use of their full name, landline or mobile phone, email and mailing address for delivery. In addition, winners give their consent for their full name to be published in Big Joy competitions via our website. Eligible to participate in the contests must a) be Greek residents over 18 years old and b) have agreed to the terms and conditions of the contest. Excluded from the contest are: a) Company employees or associates, b) their spouses and relatives in the first and second degrees, c) companies affiliated with us, d) those who have not consented to the terms of the contests and e) everyone making inappropriate comments or insults. The Company reserves the right to extend the duration of the contest or revoke it, promptly notifying the contestants via its Facebook platform (https://www.facebook.com/bioagros) and/or its Instagram platform (https://www.instagram.com/explore/tags/bioagros/).
Amending our Privacy Protection Policy
If we must alter or augment our privacy protection policy, we shall do so each time in accordance with all applicable laws.
Hellenic Data Protection Authority
If you realize or suspect that your personal data protection is compromised in any way, you must contact the Hellenic Data Protection Authority at:
1-3 Kifissias Street, PC 11523, Athens, Greece
Tel: +30 (210) 6475600
E-mail:
Personal Data Controller
To exercise your individual rights and to request information relevant to personal data protection, you may contact us at:
2 Kria Vrisi str.
Pella
Greece
Τ. +30 2382081660
E.
Use of Cookies
Cookies are small archives stored in the PC, tablet, mobile phone, and any electronic device you use to surf the internet. Each one contains information such as the mother-website’s name, life span, and an alphanumeric code. Cookies allow us to store various information such as personal preferences or previous visits to the site.
In addition to our own page, we receive 3rd Party Services like Google Analytics, Google Maps, Google Tag Manager, Google Ads, Facebook Pixel, Facebook Conversion Tracking etc.
- Google Analytics Cookies: facilitate the collection and screening of statistical data received by Google, such as the browser used, visiting frequency, and origination page (location of the link to our site). For more information as to how Google uses your personal data, visit https://policies.google.com/privacy?hl=el#infocollect.
- Google ads: is a service to offer targeted online advertising based on your previous visits.
- Facebook Meta Pixel: is a snippet of JavaScript code that allows us to track visitor activity on our website. It works by loading a small library of functions which we can use whenever a site visitor takes an action (called an event) that we want to track (called a conversion). Tracked conversions appear in the Ads Manager where they can be used to measure the effectiveness of our ads, to define custom audiences for ad targeting, for Advantage+ catalog ads campaigns, and to analyze that effectiveness of our website's conversion funnels.
- Facebook Conversion Tracking: service to track visitor actions on our website.
- YouTube Cookies: We embed videos from our own YouTube. This option may select types of cookies (such as: PREF – * Expires after eight months, VSC – * Expires at the end of your session, VISITOR_INFO1_LIVE – * Expires after eight months, remote_sid – * Expires at the end of your session) on your computer when you select the YouTube video player, (read more on the YouTube information page).
You can save, reject, or update each time a browser wants to store a file cookie on your computer. For more information, visit http://www.aboutcookies.orgas and the cookies policy at https://www.bioagros.gr/en/cookies-policy.